Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL DE TOIRAS
Are gift boxes sent immediately after purchase?
Your HOTEL DE TOIRAS gift box is sent immediately after purchase in digital format, with a gift envelope version delivered to your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are customizable to your liking and are available at the best price at HOTEL DE TOIRAS.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at HOTEL DE TOIRAS.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or opt for in-store pickup when finalizing your order. The box is sent immediately in digital format and a gift box version is available at your home. Take advantage of this offer to discover HOTEL DE TOIRAS.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and sent directly to the lucky recipient, with the possibility to book their stay dates at HOTEL DE TOIRAS.
How do I create a group fund and invite people?
To create a group gift and offer a HOTEL DE TOIRAS gift box, select the dedicated option during your online purchase. You can then invite participants via email or link sharing to contribute together to a stay, a gourmet dinner, or a wellness moment on Île de Ré.
How can I choose the amount for a gift card?
The amount of the gift voucher is predetermined by the gift boxes offered at HOTEL DE TOIRAS. You can select the amount that fits your budget from the available options, such as a gastronomic dinner for $190 or a half-board stay for $570.
How can I log in to my account?
To access your account on our online store, go to the login page and enter your email address and password. If you have forgotten your password, use the reset option available on the login page. This way, you can fully enjoy our HOTEL DE TOIRAS gift boxes.
How can I empty my cart?
To empty your cart on our website, go to the top right corner of the page and click on the cart icon, then on the 'Empty Cart' button to clear all selections from your HOTEL DE TOIRAS gift box cart.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to make your loved ones happy. They will all be included in your order and you can give them on different occasions. Take advantage of this opportunity to discover the services of HOTEL DE TOIRAS.
How do I remove a gift box from my cart?
To remove a box from your cart on our website, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at HOTEL DE TOIRAS.
How do I purchase or give a gift box?
To offer an HOTEL DE TOIRAS gift box, select your box from our options, such as a gourmet dinner or a half-board stay, add it to the cart and customize it with a message before finalizing your order. You will immediately receive a digital box and a gift pouch version at your home.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift box to your loved ones, who can choose from our gastronomic, wellness, or stay experiences at our establishment HOTEL DE TOIRAS.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the terms and conditions specified at the time of purchase. You can book your dates at our establishment HOTEL DE TOIRAS according to availability and current conditions.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. We commit to responding within 48 business hours at our establishment, HOTEL DE TOIRAS.
Is the gift box customer service reachable by phone?
The customer service of HOTEL DE TOIRAS is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also email us for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space. Log in with the credentials received at the time of purchase to access this information. Enjoy your experience at HOTEL DE TOIRAS to the fullest.
Is there an online chat available for questions about gift boxes?
An online chat is available on the HOTEL DE TOIRAS website to answer your questions about gift boxes. Opening hours are indicated on the contact page.
Is there a dedicated customer service for gift boxes?
You have a dedicated customer service team for any questions regarding your gift box. Information about your stay, dinner, or spa treatment is available directly at our establishment, HOTEL DE TOIRAS.
Is there a dedicated FAQ for gift boxes?
This FAQ answers your questions about using your gift box for HOTEL DE TOIRAS. You will find information about its validity, customization, and the available services, such as a gourmet dinner or a half-board stay.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by HOTEL DE TOIRAS. You can discover the wellness options during an overnight stay in the Presidential Suite Georges Washington, which includes a getaway combining relaxation, discovery, and gastronomy.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of an HOTEL DE TOIRAS gift box has access to the same services as other customers, subject to the establishment's conditions and the availability of the services.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box or in the accompanying information booklet. You will find the details of the experiences offered, such as a gastronomic dinner at George's restaurant or a half-board stay, to fully enjoy your getaway at HOTEL DE TOIRAS.
Is parking included in my gift box?
Parking is not included in your HOTEL DE TOIRAS gift box. The specific conditions of your gift box detail the included services.
Is breakfast included in my gift box?
Breakfast is included in the 'Half-Board Stay' package at HOTEL DE TOIRAS, which also includes dinner at George's restaurant and an overnight stay.
Is special attention given to the recipient of a gift box?
The recipient of an HOTEL DE TOIRAS gift box will receive special attention during their stay, with services tailored to the chosen box, such as a gourmet dinner or access to the spa.
Is a welcome drink included in my gift box?
Your HOTEL DE TOIRAS gift box includes a welcome drink upon your arrival to fully enjoy your stay.
Should we bring towels to the Spa?
Towels are provided by the HOTEL DE TOIRAS establishment during your stay or visit to the spa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase and customize multiple gift boxes for your employees. Our gift boxes are available online and can be sent immediately in digital format or as a gift pouch to your home, with HOTEL DE TOIRAS.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The boxes are customizable and delivered immediately, either in digital format or as a gift pouch to their home, with a validity of one year to enjoy the experience at HOTEL DE TOIRAS.
Do you offer preferential rates for bulk purchases?
Discounted rates apply for large quantity purchases, with a customized quote based on the ordered volume at HOTEL DE TOIRAS.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for corporate committees, with preferential rates and customization options, for gift boxes tailored to your needs at HOTEL DE TOIRAS.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number as well as the new email address. We will update your information so that the recipient can fully enjoy their experience at the HOTEL DE TOIRAS.
How can I leave a review for my gift box?
You can share your review of your experience by logging into your customer account on our website. The terms may vary depending on the conditions of your gift box, which you received for HOTEL DE TOIRAS.
How can I contact the store?
The opening hours and contact details to reach us are available on the contact page of our HOTEL DE TOIRAS website.
Is there a dress code for the gift box?
For the gourmet dinner at George's restaurant of the HOTEL DE TOIRAS, smart attire is recommended. The establishment combines tradition and elegance, with a breathtaking view of the port of Saint-Martin-de-Ré.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered by HOTEL DE TOIRAS.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the HOTEL DE TOIRAS establishment.
How can one access the hotel from the airport?
To reach the hotel from the airport, you can take the bridge connecting Île de Ré to the mainland. HOTEL DE TOIRAS is located at the entrance of the port of Saint-Martin-de-Ré, offering easy access to the old town of La Rochelle. Enjoy your stay at our establishment HOTEL DE TOIRAS.
Is the establishment accessible to people with reduced mobility?
The accessibility of HOTEL DE TOIRAS for people with reduced mobility depends on the facilities of the establishment. The hotel, located at the entrance of the port of Saint-Martin-de-Ré, combines tradition and modern comfort, but it is important to check the specific arrangements for people with reduced mobility before planning your stay.
Are pets allowed in the establishment?
HOTEL DE TOIRAS does not explicitly state its policy regarding pets. It is therefore recommended to check directly with the establishment to know the conditions for accommodating animals.
Where can I find the menus?
The menus of George's restaurant at HOTEL DE TOIRAS are available on the detailed sheet of each box or directly on the establishment's website. There, you will find the gastronomic options offered for a romantic dinner or a half-board stay, with a breathtaking view of the port of Saint-Martin-de-Ré. HOTEL DE TOIRAS.
What are the hours of operation?
The hours of HOTEL DE TOIRAS vary depending on the service. For dinner at the restaurant George's, you can enjoy an breathtaking view of the port of Saint-Martin-de-Ré.
Is there parking available near the establishment?
HOTEL DE TOIRAS is located at the entrance of Saint-Martin-de-Ré harbor, providing easy access to the old town of La Rochelle. You can park nearby thanks to the available parking lots in this lively harbor area.
What are the delivery methods for gift boxes/vouchers?
The HOTEL DE TOIRAS gift boxes can be sent by email or by mail, depending on your preference. You will immediately receive your gift box in digital format and a gift pouch version will be sent to your home. The lucky recipient can then book their dates at the HOTEL DE TOIRAS establishment.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. You can choose between an immediate digital delivery or a gift pouch version to your home, with your establishment HOTEL DE TOIRAS.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays, gourmet dinners, or spa treatments at our establishment HOTEL DE TOIRAS.
Is the gift box available in physical format?
The HOTEL DE TOIRAS gift box is available in physical format, with a digital version sent immediately after purchase. You can also receive a gift pouch at your home for a more personal touch.
Is the box presented in a neat packaging?
The HOTEL DE TOIRAS gift box is presented in an elegant and carefully crafted gift pouch, ready to be given.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box. Your gift box is sent immediately by email, allowing for instant delivery. Take advantage of this convenient option with HOTEL DE TOIRAS.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order on our HOTEL DE TOIRAS online store.
Do you deliver gift boxes internationally?
The HOTEL DE TOIRAS gift boxes can be delivered internationally. Shipping costs and times vary depending on the destination, with immediate delivery in digital format and a gift pouch version at home.
What are the delivery times for gift boxes by mail?
The HOTEL DE TOIRAS gift boxes are sent immediately in digital format after purchase. The gift pouch version is delivered to your home within 2 to 3 business days.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The box is valid for one year and the lucky recipient can book their dates at our establishment HOTEL DE TOIRAS.
Is express delivery available?
The delivery of your gift box is immediate in digital format, with a gift envelope version sent to your home, for a relaxing and gastronomic experience at HOTEL DE TOIRAS.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is valid for one year and can be used to discover Île de Ré during a stay, a spa treatment, or a dinner at the restaurant George's at our establishment HOTEL DE TOIRAS.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail according to your preferences. The box is sent immediately in digital format, and a gift pouch version is available at your home at HOTEL DE TOIRAS.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher is immediate for the digital version and within 48 hours for the gift pack version to your home. Your loved one can then book their dates at the HOTEL DE TOIRAS establishment.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at HOTEL DE TOIRAS, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The validity of your gift box is one year from the date of purchase. If you cannot use it within this time frame, an extension may be considered based on the availability at HOTEL DE TOIRAS.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the HOTEL DE TOIRAS establishment.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL DE TOIRAS.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, for an unforgettable stay at our establishment HOTEL DE TOIRAS.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of purchase. You can enjoy your stay, dinner, or spa treatment at our establishment HOTEL DE TOIRAS in accordance with these conditions.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. The terms are specified at the time of booking, in our hotel-restaurant HOTEL DE TOIRAS.
Can I convert my gift box into a gift card?
HOTEL DE TOIRAS gift boxes cannot be converted into gift checks. You can use them to book an experience at our establishment, such as a gastronomic dinner at George's restaurant or a half-board stay.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, HOTEL DE TOIRAS offers suitable gift boxes. Discover our online offers to please your loved ones with a gourmet dinner or a half-board stay.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our gift boxes for special occasions like birthdays, weddings, or gatherings with friends, and enjoy an intimate getaway in the heart of Île de Ré with HOTEL DE TOIRAS.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The HOTEL DE TOIRAS gift boxes are official and guaranteed without intermediaries, offering you the best rate directly from the establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in the HOTEL DE TOIRAS gift boxes are identical to those available on-site, whether it's a gastronomic dinner at George's restaurant, a half-board stay, or a wellness getaway. You can choose from different experiences, all available directly at our HOTEL DE TOIRAS establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability at the time of booking at our establishment, HOTEL DE TOIRAS.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of an HOTEL DE TOIRAS gift box. You benefit from a direct and secure rate by going through our official store.
Is online payment secure?
Online payment on our official store is fully secure, allowing you to pay directly to the HOTEL DE TOIRAS establishment with complete peace of mind.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal during your order at our establishment, HOTEL DE TOIRAS.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at HOTEL DE TOIRAS, allowing you to enjoy a gastronomic dinner or a half-board stay at our establishment.
Is it possible to pay in installments?
Payment in installments is not mentioned among the payment methods offered by our establishment HOTEL DE TOIRAS.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital delivery and a gift box version at your home, with the guarantee of a direct and secure rate at HOTEL DE TOIRAS.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes in our establishment HOTEL DE TOIRAS.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments on our online store are secured by a certified provider compliant with PCI DSS standards, ensuring the security of your transactions at HOTEL DE TOIRAS.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on our website. HOTEL DE TOIRAS gift boxes are valid for one year from the date of purchase, providing flexibility for use.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The payment is secure and goes directly to the establishment HOTEL DE TOIRAS.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at HOTEL DE TOIRAS. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card on our HOTEL DE TOIRAS online store.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment HOTEL DE TOIRAS.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly with our establishment HOTEL DE TOIRAS.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the HOTEL DE TOIRAS establishment.
Is it possible to add a personalized message to the gift box?
You can customize your gift box with a message during your order, which will then be added to the gift box for HOTEL DE TOIRAS.
Can we add options to your gift box offers?
The HOTEL DE TOIRAS gift boxes can be customized according to the available options. For example, you can choose between half-board stays, gourmet dinners, or wellness stays, with services tailored to your preferences.
Do you offer premium packaging for gift boxes sent by mail?
You have the option to choose a premium packaging to enhance your gift box when placing your online order. HOTEL DE TOIRAS offers immediate digital delivery, as well as a gift pouch version sent to your home.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. HOTEL DE TOIRAS offers gift boxes for gourmet dinners or half-board stays, perfect for celebrating these moments.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, HOTEL DE TOIRAS.
If a paper gift box is lost, can you issue a new one?
In case of loss of your HOTEL DE TOIRAS paper gift box, we can send you a duplicate subject to availability.
Can partially used gift boxes be refunded?
Partially used HOTEL DE TOIRAS gift boxes are non-refundable. The beneficiary can book their dates directly with the establishment to fully enjoy their experience.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the purchase conditions. Your beneficiary can book their dates at the HOTEL DE TOIRAS establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The HOTEL DE TOIRAS gift box is non-exchangeable and non-refundable, as it is a service provision to which the right of withdrawal does not apply.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is possible according to the conditions specified at the time of purchase, at our establishment HOTEL DE TOIRAS.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box will be requested to process your request quickly according to the conditions of the HOTEL DE TOIRAS establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The HOTEL DE TOIRAS gift boxes are non-refundable after purchase. You can consult the general terms and conditions of the gift box on its description page for more details.
What happens if the recipient couldn't use the gift box before its expiration date?
The HOTEL DE TOIRAS gift box is valid for one year from the date of purchase. If the recipient does not use it within this timeframe, they will unfortunately no longer be able to benefit from it. It is advisable to carefully choose the reservation dates according to the availability of the HOTEL DE TOIRAS establishment.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of the HOTEL DE TOIRAS establishment.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with the HOTEL DE TOIRAS establishment by following the instructions indicated on your gift voucher.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the purchase conditions. At HOTEL DE TOIRAS, you benefit from a refund within 14 days from the date of purchase, provided that the gift box has not been used or activated.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
HOTEL DE TOIRAS gift boxes are neither exchangeable nor refundable. They are valid for one year from the date of purchase, allowing their recipients to book their stay dates, dinner, or spa treatment at their convenience.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the HOTEL DE TOIRAS gift boxes. When making your reservation, check the available dates to fully enjoy your stay or gastronomic experience on Île de Ré.
Is booking with a gift box subject to availability?
The reservation with a gift box from HOTEL DE TOIRAS is subject to the establishment's availability. To fully enjoy your experience, it is recommended to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. You will then be able to fully enjoy your gift box at HOTEL DE TOIRAS.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at HOTEL DE TOIRAS, have the box number that was given to you ready. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box at HOTEL DE TOIRAS on the weekend depends on the availability of the establishment. You can enjoy your stay, dinner, or treatment according to the dates chosen, subject to prior reservation. HOTEL DE TOIRAS.
Can I use my gift box on holidays?
The use of your gift box at HOTEL DE TOIRAS may be subject to special conditions on public holidays. To fully enjoy your experience, we recommend booking in advance and checking the specific availability for these dates.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can book your dates directly with HOTEL DE TOIRAS.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the HOTEL DE TOIRAS establishment, subject to availability and the conditions mentioned on the box.
Can I make a reservation by phone with my gift box?
You can book by phone with your gift box at the HOTEL DE TOIRAS establishment.
Can I make a reservation by email with my gift box?
The reservation with a gift box at HOTEL DE TOIRAS can be made by email, according to the establishment's terms.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This modification is possible to fully enjoy your experience at HOTEL DE TOIRAS.
Does my gift box cover the entire service?
Your gift box covers the indicated service, such as a gourmet dinner at George's restaurant or a half-board stay, but any additional charges or options are at your expense. The conditions of the HOTEL DE TOIRAS establishment specify that your voucher is valid for one year and that the reservation is made directly with the hotel.
Is my gift box personalized?
Your gift box is nominative under the name of the beneficiary indicated at the time of purchase. It is valid for one year and can be used to discover the Île de Ré during a stay, a spa treatment, or a romantic dinner in our restaurant George's, within our establishment HOTEL DE TOIRAS.
Can my gift box be used all at once?
Your gift box for HOTEL DE TOIRAS can be used in a single visit, whether for a gastronomic dinner at George's restaurant, a half-board stay, or a wellness getaway. The terms of use are specified at the time of booking, directly with the HOTEL DE TOIRAS establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services within the HOTEL DE TOIRAS establishment.
Is my gift box valid in only one establishment?
Your gift box is valid only for services within our HOTEL DE TOIRAS establishment in Saint-Martin-de-Ré, including stays, gourmet dinners, or spa treatments.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the HOTEL DE TOIRAS establishment.
Can someone else use my gift box?
The gift box you have received is personal and can only be used by you. You can book your stay or dinner dates at George's restaurant directly with the HOTEL DE TOIRAS establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box according to the availability and conditions of the HOTEL DE TOIRAS establishment.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon arrival when using your gift box at HOTEL DE TOIRAS.
Do you accept pets?
HOTEL DE TOIRAS does not allow pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will be able to choose your dates and enjoy your gastronomic or wellness experience at HOTEL DE TOIRAS.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest and enjoy your gift box at our establishment, HOTEL DE TOIRAS.
Is my gift card divisible? Can I use it multiple times?
Your HOTEL DE TOIRAS gift voucher can be used in multiple occasions, subject to availability and the establishment's conditions. Enjoy your stay, dinner, or wellness treatment at your own pace on Île de Ré.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL DE TOIRAS are typically set at 15:00 for check-in and 11:00 for check-out. These times may vary depending on the type of stay booked, we invite you to verify them at the time of your reservation.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You can enjoy a gourmet dinner at George's restaurant, a half-board stay with a view of the port of Saint-Martin-de-Ré, or a night in the Georges Washington Presidential Suite with spa access, depending on the option selected in your HOTEL DE TOIRAS gift box.
What is the difference between a gift box and a free amount voucher?
A gift box from HOTEL DE TOIRAS offers a choice among predefined experiences, such as a gastronomic dinner at George's restaurant or a half-board stay, while a voucher with a free amount allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the details and usage conditions at our establishment, HOTEL DE TOIRAS.
How do I use a gift box during booking?
To use your gift box, book directly with HOTEL DE TOIRAS by mentioning your unique code. The recipient can choose their dates and enjoy a gastronomic or wellness getaway at our establishment HOTEL DE TOIRAS.
Can the gift box be transferred to a third party?
The HOTEL DE TOIRAS gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your account.
Can the validity of a gift box be extended or renewed?
The validity of an HOTEL DE TOIRAS gift box is one year. It is not possible to extend or renew this validity.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions at our establishment, HOTEL DE TOIRAS.
What is the validity period of a gift box?
The HOTEL DE TOIRAS gift boxes are valid for one year from the date of purchase, offering a full year to enjoy a gastronomic or wellness getaway on Île de Ré.
Are children allowed?
HOTEL DE TOIRAS welcomes children, but it is advisable to check the specific conditions at the time of booking to fully enjoy your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the HOTEL DE TOIRAS establishment.
Is the spa access private?
Access to the spa depends on the conditions of the chosen gift box. The wellness gift boxes at HOTEL DE TOIRAS include relaxation and treatment sessions in our spa area, but it is advisable to check the specific details of the selected offer.
What types of gift boxes do you offer?
We offer gift boxes for half-board stays, gourmet dinners for two, or wellness getaways. These experiences can be enjoyed at our establishment, HOTEL DE TOIRAS.